Terms & Conditions

Our Approach

At Adelaide Winery Tours, we work hard to create memorable experiences that feel effortless, well organised and genuinely enjoyable.

As the organiser of your group, you play an important role in helping us deliver a great day out. You are our primary point of contact and are responsible for ensuring all members of your group are aware of these Terms & Conditions before travelling.

Most guests are fantastic. Occasionally, however, excessive alcohol consumption or poor behaviour can negatively impact drivers, venues, other guests and the wider community. These conditions exist to ensure everyone enjoys a safe, enjoyable and professional experience.

By making an enquiry, paying a deposit or confirming a booking, you acknowledge that you have read, understood and agreed to these Terms & Conditions, including our Behaviour Standards, Additional Costs and Bond Conditions.

Behaviour Standards

We ask all guests to behave respectfully towards drivers, venue staff, fellow passengers and members of the public at all times.

Where alcohol is permitted, responsible consumption is expected.

BYO alcohol on licensed vehicles: we suggest limiting to around three (3) drinks per person per tour and may include:

• Beer (cans)
  • Cider (cans)
  • White wine (still or sparkling – decant into travel cups)
  • Commercially produced ready-to-drink beverages

Not permitted:

• Red wine
  • Straight spirits
  • Liqueurs

Security bonds apply for every event and are refundable at our absolute discretion following satisfactory feedback from drivers, hosts and venue partners.

Quotes & Pricing

• Published pricing is indicative only and may change without notice.
• Written quotations remain valid for thirty (30) days unless otherwise specified.
• A booking is considered confirmed once accepted by us in writing.
• All bookings must be paid in full prior to travel.
• Payments become non-refundable within forty-five (45) days of the event date unless otherwise agreed in writing.
• Additional charges may apply for unscheduled stops, waiting periods, guest number increases or overtime.
• Transfer bookings include a complimentary ten (10) minute grace period. Waiting time beyond this may incur additional charges.

Vehicles

• Vehicles may contain audio, video and photographic recording devices for safety, security and operational purposes.
• By travelling with us, guests consent to the use and retention of recorded footage.
• Adelaide Winery Tours reserves the right to substitute vehicle types, sizes or configurations at its absolute discretion.
• Multiple vehicles and drivers may be used to fulfil a booking where required.
• While every effort is made to provide the requested vehicle, circumstances beyond our control may necessitate changes, including but not limited to:
  • Vehicle maintenance
  • Mechanical breakdowns
  • Driver availability
  • Weather conditions
  • Scheduling conflicts
  • Operational requirements

Event Planning & Venue Bookings

We regularly arrange winery visits, tastings, lunches and other experiences on behalf of our guests.

• Some venues may require deposits, either payable directly to the venue or via Adelaide Winery Tours.
• Certain venues require direct guest communication and guests agree to complete these requirements promptly.
• Venue recommendations are based on previous experiences and industry knowledge only and are not guarantees regarding food, beverages, service quality or availability.
• All itineraries remain the intellectual property of Adelaide Winery Tours.
• Venue timings and bookings may only be amended or cancelled by Adelaide Winery Tours unless otherwise agreed in writing.
• Should your tour booking be cancelled, reserved venue allocations may be reused for other groups.
• We may provide eskies for guest use. Guests choosing to supply their own eskies must remove them, along with all contents, at the conclusion of travel.
• Drivers may request photographic identification where required.
• Persons under eighteen (18) years of age must not consume alcohol on licensed premises.
• Alcohol consumption is strictly prohibited on school formal transport services, regardless of passenger age.

During Your Tour

Guests agree to conduct themselves responsibly throughout the duration of the event, including while onboard vehicles, at venues, in car parks, public areas and amenities.

At the conclusion of the event, guests are responsible for ensuring all personal belongings, purchases and items are removed from the vehicle.

Any property left behind may be deemed abandoned.

We will make reasonable efforts to reunite guests with valuable items such as phones, wallets or keys, however any costs associated with retrieval, storage or postage may be charged.

Food, beverages and alcohol left behind will be discarded.

After Your Event

Guests may receive a feedback request following their experience.

Where a security bond applies, refunds are processed within seven (7) days of receiving bond return instructions, subject to driver and venue reports.

Bond refunds are issued at our absolute discretion and may be withheld in full or part where these Terms & Conditions have been breached.

Unacceptable Behaviour

The following behaviours are strictly prohibited and may result in removal from the vehicle, immediate termination of the tour, forfeiture of bond monies and no refund being issued.

At Any Time

• Interfering with a driver while operating a vehicle
• Physical contact with a driver while driving
• Aggressive, abusive or antisocial behaviour
• Harassment or intimidation of any person
• Drinking games or rapid alcohol consumption activities
• Public nudity or urination
• Theft or intentional removal of venue or vehicle property (including “souveniring”)

Onboard Vehicles

• Smoking or vaping
• Consumption of red wine
• Consumption of alcohol in vehicles without the appropriate licence
• Bringing open glass containers onboard without express approval
• Removing open alcoholic beverages from vehicles at venues without venue permission
• Opening doors while the vehicle is moving
• Throwing or ejecting items from the vehicle
• Extending body parts outside windows while in motion
• Tampering with vehicle fittings, entertainment equipment or safety systems

At Venues

• Failure to follow reasonable instructions from staff or drivers
• Excessive noise, offensive language or disruptive conduct
• Bringing external alcohol into licensed venues, including car parks

Many wineries, breweries and hospitality venues cater to families and other guests. Respectful behaviour toward staff, drivers and visitors is expected at all times.

Any guest who breaches these conditions may be refused service, removed from the tour or required to arrange their own transport home at their own expense.

No refunds will apply.

Additional Costs

In addition to monies already paid, the booking contact agrees to reimburse Adelaide Winery Tours immediately upon demand for costs incurred as a result of actions by any member of the travelling group.

This includes, but is not limited to:

• Damage to vehicles or venues
• Theft of property
• Replacement of damaged items
• Excessive cleaning requirements
• Mud, dirt, blood, vomit, food spills or drink spills
• Damage caused by leaking eskies, containers or beverages

These examples are not exhaustive.

Adelaide Winery Tours reserves the right to seek reimbursement for all reasonable losses incurred and may report unlawful behaviour to SAPOL or other relevant authorities.

Acceptance

By placing a reservation with Adelaide Winery Tours, Adelaide Beer Tours, Adelaide Airport Transfers or Adelaide Partybuses, you acknowledge and agree to be bound by these Terms & Conditions.

Most of this is simply common sense and exists to ensure every group, venue partner and driver enjoys a safe, relaxed and memorable experience.

We look forward to hosting you.

Karrie, Kylie, Steve + your Event Crew